Archive for April, 2015

America’s Insurance Fraud Epidemic

fraud1For those who work in the insurance industry, we have many tales relating to insurance fraud. From slip and falls to arson to murder for life insurance policies, there is seemingly no end to the creativity of fraudsters who cost American consumers upwards of $80 billion dollars per year. After narcotics trafficking, insurance fraud is the largest criminal enterprise in the United States. Not surprisingly, the two are often inter-related.

While insurance fraud knows no boundaries, it does appear with greater frequency in some areas more than others. Law enforcement officials say fraud, factors into as many as 1 out of every 3 auto insurance claims in New York City. The problem may be even worse in Los Angeles, the city that generates the most questionable claims potentially linked to organized crime, according to the National Insurance Crime Bureau.

In the recently released insurance fraud thriller Swoop and Squat, insurance fraud is front and center in the City of Angels. While a work of fiction, much of the plot line was derived from a variety of claims I investigated as an adjuster on the streets of South-Central L.A.

There are two types of fraud classified as “hard fraud” or “soft fraud”. Hard fraud involves the staging of an accident or other form of claim. It is intentional and well planned, often with connections to organized crime.

Soft fraud, also known as “build up,” is more opportunistic, involving insureds or claimants who will pad an otherwise legitimate claim. This can be anything from burying a deductible to running up medical bills in hopes of inflating pain and suffering awards. In some cases, claimants will go so far as to obtain needless surgeries in order to maximize the value of their claim.

Let’s examine some of the scams that not only cost the insurance paying public in the form of higher premiums, but can create dangerous situations.

It is estimated that 1.5 million air bags inflate annually, saving thousands of lives. During the repair process, there is a small percentage that are replaced with counterfeit airbags or in the most severe cases trash is used to fill the void where the bag would otherwise be, putting unsuspecting consumers at risk.

According to the National Insurance Crime Bureau, insurers reported a 102% increase in suspected forms of staged accidents between 2008 and 2011. As the name implies a staged accident is one that is orchestrated by a group of participants. The leader is the capper, who serves as the director for this type of production. He uses pawns that will participate with a bullet car and a target car. Often conducted in allies or vacant parking lots, the bullet will strike the target and the participants in the latter will claim injuries.

In some cases the cars aren’t even run together with the capper making use of cars with pre-existing damage that may or may not match the description of the loss.

Other scenarios involve unsuspecting motorists. In the Drive Down, the bullet car will lure a motorist to make a left turn, waving them through traffic or an intersection, only to speed up and strike them all but ensuring the vehicle making the turn will get a traffic citation.

Like a Drive Down, Wave Downs entice motorists to pull into traffic from a side street or parking lot only to be struck when the bullet car accelerates.

Then, there is the in famous Swoop & Squat, whereby two vehicles working in tandem put an innocent motorist into a situation to force a rear-end collision, sometimes with deadly consequences.

While nearly 700,000 vehicles were stolen in the most recently reported year (2013) in the United States, not all thefts are legitimate. In the “owner give up”, policyholders will intentionally ditch, and sometimes, burn their vehicles to get out from loans in which they are upside down. In other scenarios, vehicles are sold to a body shop. This is a cash transaction and there is no paperwork or record of the sale. The shop, in turn, will cut the car up and either use or sell the parts. Yet another form involves the owner selling the car to an overseas buyer, again a cash transaction with no paperwork. When the car is out of the country, it is reported as stolen.

In the world of life insurance, there is the murder for policy plot as depicted in the Hollywood classic Double Indemnity.

There is also premium fraud where intentional misrepresentations, such as using an address in a zip code with less expensive premiums.

There really is no end to the creativity of fraudsters. According to the Insurance Information Institute, approximately 10% of property and casualty claims are fraud. The Federal Bureau of Investigation puts healthcare fraud at 3 to 10 percent of healthcare expenditures, or up to $259 million dollars per year. The Insurance Research Council estimated in a multi-state study that anywhere from 21 to 36 percent of auto-insurance claims contained elements of suspected fraud or buildup.

Beyond hard and soft fraud is the embedded litigation tax borne by consumers of goods and services. In a report by Bloomberg, it is estimated that Americans pay $180 billion dollars per year as the result of our tort system, of which only 20 cents on the dollar is returned to a victim. While some of this monetary transference is the result of legitimate injuries, a portion is the result of frivolous lawsuits. This figure is likely very conservative given many businesses and service providers take costly steps to avoid litigation, often making monetary payments to avoid the costs of trial, which some experts have equated to legalized extortion.

According to the Chamber of Commerce, the American tort system’s embedded litigation tax costs every American an estimated $1,200 dollars per year. This is in addition to the $400 to $700 that consumers are paying in higher insurance premiums due to insurance fraud. Collectively this $1600 to $1900 dollars per year should be used as justification to enact meaningful tort reform that would not only impact fraud, but limit frivolous lawsuits often stemming from questionable claims.

The best way to attack any problem is to identify the root cause. By focusing on the opportunistic tort system, effective and meaningful tort reform can be enacted, leaving in place a means for recovery for those people and organizations that suffer verifiable and objective damages. Here are a few steps that could have a profound impact for both consumers and the property and casualty industry.

• PIP Reform- While not all states have auto no fault provisions, they can be managed effectively. Following a fee schedule, such as Medicare, can provide reasonable caps for services while still providing benefits to consumers. In addition, having language that strictly adheres to a tort threshold, or objective injury, in order to sue could greatly reduce the number of soft tissue claims that currently clog the courts.

• Modify negligence laws so that any party deemed more than 50% at fault for a loss is barred from recovering damages. This would make great strides to individuals having to take responsibility for their actions.

• Abolish joint and several laws. Known as “deep pocket” laws, they allow plaintiffs to selectively pursue tortfeasors. A better approach is to hold people accountable for only their proportion of the damages based upon their degree of negligence.

• Bar uninsured motorists from recovery of non-economic damages, a solution effectively implemented in a number of states.

• Cap attorney fees.

• Cap tort damages and include a “loser pays” provision that applies to not only the plaintiff but their counsel.

• Allow “bad faith” only in the rare situations in which an insurer is objectively found to have not honored their fiduciary duties.

• Allow a reasonable amount of time to investigate suspicious claims.

• Give law enforcement the teeth necessary to pursue fraudsters while holding insurers harmless during their investigations.

• Enact caps based upon Medicare or workers’ compensation on the treatment of soft tissue injuries with caps on pain and suffering for subjective injuries that account for the vast majority of claims.

By taking steps to address the challenges facing not only the P&C industry, but consumers and providers of goods and services, we can effectively impact the fraud epidemic in America. Ideally this would happen at a national level, but it is incumbent upon the states to address problems, as well, as the myriad of insurance scams changes with the landscape of our nation. By providing awareness of this problem to consumers, we can all take the time to effectively lobby our legislators to take action and enact meaningful tort reform.
Christopher Tidball is an claims consultant, speaker and author of numerous claims books including Re-Adjusted and the recently released fictional thriller Swoop & Squat . He has spent more than 25 years in the property and casualty industry in roles ranging from adjuster to leadership. To learn more, please visit


April 7, 2015 at 7:21 am Leave a comment

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Chris Tidball is a claims and revenue management consultant and author of the "20 Essential Rules" series of self and organizational improvement books. You can ask him a question at

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